Frequently asked questions

Ordering & delivery

Do you deliver to the United States?

Yes, to supported addresses shown at checkout. Estimated US delivery is 7–10 days, subject to processing and carrier conditions.

What about other countries?

Available international destinations are shown at checkout. Estimated delivery to other supported destinations is 7–12 days.

Will I receive tracking?

We provide tracking when available after your order has been dispatched.

Returns and warranty

How long do I have to return my order?

You can request an eligible change-of-mind return within 30 days after delivery, in addition to any statutory rights. Read our Returns & Refunds Policy.

Can I ask to cancel before the order arrives?

Yes. Email us as soon as possible. We will check whether the parcel can be stopped and explain the next steps; statutory withdrawal rights remain unaffected.

Do I pay return shipping?

For voluntary change-of-mind returns, you may need to pay the direct return postage where lawful. For faulty or incorrect goods, legally required remedies and associated costs are covered.

What does the lifetime warranty cover?

Manufacturing defects during the product's usable lifetime under normal use. It does not mean unlimited change-of-mind returns. See Lifetime Warranty.

About the Relief Belt

How do I use the belt?

Read and follow the included instructions for fitting, controls, session length and safety precautions. Avoid using damaged equipment.

Is it a medical treatment?

Our product information is for general wellness and product use. It does not replace professional medical advice or promise to diagnose, treat or cure a medical condition.

How do I contact support?

Email support@shopallevora.com and include your order number if you have one.